Return & Refund Policy

Last updated: 4 November 2025

Who we are

CHOUCHANE WALID (Sole Trader / Entrepreneur Individuel) — “Voler Sans Peur”
SIREN: 881 093 157 — SIRET: 881 093 157 00017 — VAT: FR92881093157
Registered address: 3 Promenade des Baldaquins, 38080 L’Isle-d’Abeau, France.

Scope

• Digital content: video courses, audio files, downloads, community access.
• Dated services: 1:1 sessions, live webinars, and the in-person day + Airbus A320 simulator in the Croisière plan.

Core principles

• No refunds for digital content once access starts (immediate performance on checkout with withdrawal waiver).
• Strict cancellation windows for dated services (see below).
• No refunds for late arrival, no-show, or customer-side device/network/software issues.
• We may deny or limit refunds in cases of abuse, fraud, or policy violations.

Digital content — No refunds

For EU digital content not supplied on a tangible medium, you explicitly request immediate access and waive the right of withdrawal at checkout. Therefore, all digital content sales are final and non-refundable.

Dated services — Cancellations & rescheduling

Private sessions & live webinars (Ascension/Croisière)

• ≥ 72 hours before start time: one free reschedule within 3 months (subject to availability). No refunds.
• < 72 hours, late (>15 min), or no-show: 100% fee due. No reschedule, no refund.

In-person day + Airbus A320 simulator (Croisière)

• ≥ 14 calendar days before the confirmed date/time: one free reschedule (subject to availability) within 6 months. No refunds.
• < 14 calendar days or no-show: 100% fee due. No reschedule, no refund.
• If we must reprogram due to safety/operational constraints or force majeure: reschedule only. No refunds.

Limited exceptions (case-by-case)

• Accidental duplicate purchase: credit/refund of the duplicate item after verification.
• Persistent, verified access failure on our side: restore/extend access or proportional credit. Refunds remain exceptional.
• Proven payment fraud (stolen card) promptly notified with documentation: reversal per scheme rules where applicable.

Not eligible

• “Changed my mind”, “no time”, “anxiety increased”, or other subjective reasons.
• Customer-side bandwidth, firewall, device incompatibility, or software settings.
• Late requests or without required evidence.

How to request a change/reschedule/review

1. Email us via the site’s “Nous contacter” form including: full name, order number, plan (Décollage/Ascension/Croisière), date/time, and your request.
2. Attach supporting documents where relevant (payment receipt, duplicate evidence, error screenshots).
3. We will reply with next steps. Where eligible, a single reschedule will be proposed within the stated limits. No refunds are due unless exceptionally granted in writing.

Chargebacks & anti-abuse

Unfounded chargebacks after consuming digital content or missing a dated service may lead to access suspension and recovery of the principal amount, bank/representment fees, statutory interest, and reasonable collection/legal costs. We may provide evidence (access logs, IP/device data, timestamps) to the payment provider.

Statutory rights

This policy does not limit your non-waivable statutory rights. EU rules for digital content, dated leisure services, and withdrawal apply as set by law. Any remedy we offer beyond the law is discretionary and creates no future obligation.

Contact

Use the “Nous contacter” page or write to:
CHOUCHANE WALID, 3 Promenade des Baldaquins, 38080 L’Isle-d’Abeau, France.